Frequently Asked Questions
Everything you need to know about bringing finesse into your home.
What is the typical delivery timeframe for furniture?
Most of our standard furniture pieces are delivered within 7-14 business days. For custom or handcrafted items, please allow up to 4-6 weeks for production and white-glove delivery.
Do you offer international shipping?
Currently, Finesse ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition. Please note that large furniture items may be subject to a restocking fee.
Are your materials sustainably sourced?
Yes, at Finesse, we prioritize sustainability. We partner with artisans who use FSC-certified wood, recycled textiles, and eco-friendly finishes to ensure your home is as green as it is beautiful.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's tracking portal to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you create your dream home on your own schedule.